Before ordering firewood, check the quantity, moisture, wood mix and piece size. Give your supplier enough detail about your fireplace and delivery needs to help you choose an appropriate order.

1. How much wood am I buying?

Ask whether firewood is sold by weight, volume or lot, and how the quantity is measured. The National Measurement Institute explains the requirements for each method in its guide to selling firewood. Confirm how your quoted quantity is measured before ordering.

2. What is the moisture content?

At Shantana, we check every load. We do not accept mixed hardwood with moisture content above 20%, or Ironbark above 18%.

When comparing suppliers, ask when moisture was checked and what the quoted figure applies to. Follow your heater manufacturer's fuel instructions and ask about storage before your order arrives.

3. What wood is included?

Confirm the product name and the wood included in your order. When comparing quotes, compare the same quantity basis and understand what each product contains; price alone does not explain the difference between two loads.

Browse Shantana's current firewood range and confirm the availability of your preferred product with our team. Ask about the current mix rather than assuming every mixed-hardwood order contains the same species proportions.

4. Will the pieces and delivery suit my setup?

Tell us about your fireplace opening and the piece size you need. If you need smaller pieces, read about our Double & Triple Splitting service and discuss your requirements before ordering.

Include your delivery suburb, access restrictions and preferred drop location when requesting a quote. Our delivery information explains what to consider. Ask our team about any additional service you need and confirm its availability and timing.

Ready to enquire? Contact our Springwood team with your preferred product, quantity, piece-size requirements and delivery suburb or pickup preference.