Policies & Procedures
At Shantana Landscape & Building Supplies, we believe in being open and transparent with our customers. Whether you’re ordering online, arranging delivery, or using our products, we want you to have clear information about how we operate.
We have developed the following policies to protect both you and our business, and to ensure we meet our obligations under Australian Consumer Law. These documents explain your rights and responsibilities when dealing with us, along with the standards we uphold when supplying landscape and building materials.
Please take the time to read the policies relevant to your order or enquiry. They cover everything from how we handle deliveries and returns, to how we protect your privacy and the correct use of our products.
If you have any questions after reading these policies, please don’t hesitate to contact our team — we’re happy to help.