Privacy Policy
Last updated: 10 June 2026
Shantana Landscape & Building Supplies (“Shantana”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This policy applies to personal information we collect through our website (shantana.com.au), when you place an order, contact us, or interact with us in any other way.
1. What personal information do we collect?
We may collect the following types of personal information:
Contact and identification details: name, business name (if applicable), phone number, email address, delivery address, billing address
Order and transaction details: products and quantities ordered, delivery preferences, order history
Payment information: credit/debit card details or other payment information (this is collected and processed securely by our third-party payment processors — we do not store full card details ourselves)
Website usage information: IP address, browser type, device information, pages visited, referring website, and other data collected via cookies and analytics tools (e.g. Google Analytics)
Communications: information you provide when you contact us by phone, email, contact form, or social media (including feedback or complaints)
Account information (if you create an account on our website): username, password, and order history
We generally do not collect sensitive information (such as health information) unless you voluntarily provide it and it is necessary for a specific purpose.
2. How do we collect your personal information?
We collect personal information:
Directly from you — when you place an order on our website, fill out a contact or quote form, call or email us, or interact with us in person or via social media
Automatically — through our website via cookies, pixels, and analytics tools (Google Analytics, Google Ads, etc.)
From third parties — for example, from delivery partners, payment processors, or marketing platforms when you interact with our advertisements
3. Why do we collect, use and hold your personal information?
We collect and use your personal information for the following purposes:
To process and fulfil your orders, arrange delivery, and provide customer service
To communicate with you about your order, delivery, or account
To improve our website, products, and services
To send you marketing communications (newsletters, promotions, product updates) — only where you have consented or where it is otherwise permitted under the APPs. You can opt out at any time
To comply with our legal and accounting obligations (including using Xero for invoicing and record-keeping)
To analyse website usage and improve our online advertising (Google Ads)
To respond to enquiries, complaints, or feedback
For any other purpose you have consented to or that is required or permitted by law
4. Disclosure of your personal information
We may disclose your personal information to third parties in the following circumstances:
Delivery partners and couriers — to arrange and complete deliveries
Payment processors — to securely process your payments
Accounting and business software — such as Xero for invoicing and financial records
Marketing and analytics providers — such as Google (for Google Analytics and Google Ads)
Website and IT service providers — hosting, maintenance, and security providers
Professional advisors — lawyers, accountants, or insurers where necessary
As required or authorised by law, or to protect our rights or the rights of others
We do not sell your personal information to third parties.
5. Marketing communications
We may send you marketing emails or SMS about our products, promotions, and news. You can opt out at any time by:
Clicking the “unsubscribe” link in any marketing email, or
Contacting us directly at accounts@shantana.com.au
6. Cookies and website tracking
Our website uses cookies and similar technologies to:
Make the site work properly (e.g. shopping cart)
Analyse how visitors use the site (Google Analytics)
Deliver relevant advertising (Google Ads)
You can manage or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the website.
7. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes using secure servers, encryption where appropriate, and restricting access to authorised personnel.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Access to and correction of your personal information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, or misleading.
To make a request, please contact us using the details below. We will respond within a reasonable time and may charge a reasonable fee for providing access in some cases.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Overseas disclosure
Some of our third-party service providers (such as Google and certain payment processors) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your information in a way that is consistent with the APPs.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new “last updated” date. We encourage you to review this policy periodically.
12. Contact us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:
Shantana Landscape Supplies Email: accounts@shantana.com.au Phone: (02) 4751 3977 Address: 47-49 Lawson Road, Springwood, NSW