47-49 Lawson Road Springwood
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Upon our delivery driver arriving at the delivery address, you will be presented with these delivery conditions which we will require you to sign prior to the delivery being effected. Should you have any questions or concerns please get in touch


Conditions of Sale

The Purchaser acknowledges that the results to be obtained from the use of the products heron are largely dependent upon the purchaser following normal plant growth procedures or normal building guidelines. The Vendor shall not be responsible for any loss or damage arising out of failure by the purchaser to correctly use the products. Under no circumstances shall the vendor be responsible for any loss or damage arising from the use of the products listed here on in circumstances where the composition of the vendors’ products have been altered in any manner including but not limited to the addition of extra ingredients after the products have left the vendors premises E.g., Composts, Cements, Oxides ETC

Refund & Returns Policy:

Please take care in what you are ordering as we do not offer refunds for incorrect ordering (This includes but is not limited to asking for

something but expecting something else) or if you have ordered too much or simply changed your mind, for these reasons all orders are final and refunds will not be offered for these reasons. Refunds will only be offered in accordance to NSW Law. Our full returns policy can be found at

Delivery Conditions

The supplier's responsibility for the delivery of materials will cease at the kerbside of the job address stated overleaf. If it is requested for a vehicle to cross the footpath or to enter upon private property in the course of effecting delivery the receiver of the delivery will provide safe and adequate access and not withstanding will pay for ALL damage to any public or private property and every injury or wrong which may result therefrom. Shantana does NOT accept any responsibility or liability for any damage. By requesting the delivery be affected in private property you are acknowledging that you are either in a position to grant access to the property (IE owner) or you have the owner's consent to allow access to the private property. Drivers are instructed to assess all areas prior to tipping or unloading, please note drivers must adhere to a strict WH&S policy and if the driver does not feel it is safe to tip in the location of your choice you must select a safer position for the delivery of goods. If you are not satisfied with this than the driver will return to the yard and you will forfeit your delivery charge and also be charged an additional delivery charge. If a driver agrees to tip in a location selected by the customer and is unable to get out, the customer MUST make arrangements for the safe removal of the truck including any fees.

If drivers are made to wait longer than 15 minutes the customer will be charged for the delay at $10 per 10-minute block to be paid prior to delivery being affected.


All goods remain the Property of the vendor until full payment has been made. For cash on delivery orders drivers are instructed to obtain payment prior to unloading, you are welcome to inspect the load in the truck prior to tipping however drivers will not tip prior to payment, please do not be offended by this.

For payments made via Credit Card over the phone you declare that you are either the primary card holder or you have the express consent of the primary card holder (Named Over leaf) to make payment for the goods mentioned overleaf. In the event that the bank of the Card holder successfully disputes this payment you herby acknowledge that the goods will become unpaid for and you accept full responsibility for payment of these goods to fall due by COB of the next business day.

If you are accepting this delivery on behalf of an account customer, you declare that you are authorised by the account holder to accept the product on their behalf, if it is found you are not authorised you will be personally responsible for the payment of the goods at the Recommended retail price.

Delivery Acceptance:

I acknowledge that I am authorised to receive the goods ordered and acknowledge receipt of the goods are as per ordered overleaf I also accept the delivery conditions listed above and acknowledge by responsibilities and liabilities in relation to the effecting of the delivery.

If you are unable to accept or refuse to accept these conditions and insist on the truck be returned no refund will be available plus a return charge may be applied.

4751 3977
Monday7:00 AM — 4:00 PM
Tuesday7:00 AM — 4:00 PM
Wednesday7:00 AM — 4:00 PM
Thursday7:00 AM — 4:00 PM
Friday7:00 AM — 4:00 PM
Saturday7:00 AM — 3:00 PM
We are closed on all NSW Public holidays.
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